Return Policy

Can I return this product?

Most of the products sold on can be returned for a replacement or a refund within 7 days after the order is Placed. Some items cannot be returned in any way for example Custom made products, Clearance Sale items etc. Please check with aiivaa “contact us” for return policy about any particular item before placing your order.

What are the required conditions?

Condition A:

  • If the product is not as you expected or
  • If you don’t want the product anymore.

The product must be returned unused, in original packaging and with all seals & tags intact.

Condition B:

  • If the product is damaged at arrival, defective, counterfeit; or
  • If your fashion product is the other size than ordered.


*The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.

*If seller is not at mistake buyer has to bear to and from shipping charges for any return or exchange.